# Global Service Owner - End-User Device Services (f/m) at Bosch > Open job at Bosch in Warsaw, Poland. Workplace: Hybrid. Source: Poland Dev Jobs, https://poland-devjobs.com/jobs/bosch-global-service-owner-end-user-device-services-f-m-tr3p00c Posted 6 November 2026. Last checked on the employer's career site: 10 November 2026. ## Facts - Company: [Bosch](https://poland-devjobs.com/companies/bosch) - Location: Warsaw, Poland - Workplace: Hybrid - Employment type: Full-time - Polish: Not required - Not mentioned in the job post: salary, visa sponsorship, relocation, where you can apply from ## Job description #### Company Description **At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!** #### Job Description As **Global Service Owner of End-User Device Services**, you are accountable for the strategic direction, performance, and continuous improvement of Bosch’s global end-user device portfolio, including computers, mobile devices, and printers. The role combines strategic product and service leadership with end-to-end responsibility for service quality, lifecycle excellence, supplier performance, cost competitiveness, and customer value at Bosch scale. **Key Responsibilities:** - Define and execute the long-term strategy for Bosch’s global end-user device portfolio. - Translate business needs, technology trends, market benchmarks, and customer feedback into a clear portfolio roadmap - Own the commercial success of the portfolio - Own the end-to-end service perspective across the full device lifecycle, including planning, demand management, procurement, provisioning, operation, support, refresh and return. - Drive continuous improvement along the full value chain, balancing local business requirements, global standardization, user experience, cost efficiency, security, and compliance. - Steer strategic suppliers, service providers, and technology partners, ensuring reliable service delivery, performance transparency and contractual alignment. - Build and develop a high-performing product and service management organization - Ensure that local requirements and operational feedback are systematically captured, prioritized, and integrated into global portfolio development and service optimization. #### Qualifications **We are looking for candidates with substantial experience in several of the following areas:** - Experience in **product or service management** for complex global products, services, or platforms involving multiple stakeholders. - Proven **end-to-end ownership of large-scale IT, workplace, infrastructure, or managed service portfolios**, including strategy, roadmap development, performance steering, lifecycle management, and continuous improvement. - Strong experience in **commercial steering and financial management**, including budget planning, cost optimization, business case development, and financial performance management. - Experience in **supplier and vendor management**, including performance steering, governance, commercial discussions, and contract-related collaboration. - Experience driving the **transformation of services, operating models, organizations, or supplier ecosystems** within complex global environments. - Experience building and developing capabilities in areas such as **product management, service management, vendor management, customer success, or performance management**. - Proven ability to operate effectively in **global, matrixed, and multicultural organizations**, collaborating with multiple internal and external partners. **Preferred Experience** - Experience in **lifecycle management of end-user devices**, such as laptops, desktops, mobile devices, printers, or comparable hardware portfolios. - Experience with **Device-as-a-Service (DaaS), Workplace-as-a-Service (WaaS)**, or comparable service delivery models. - Experience with **hardware procurement, contract negotiations, large-scale device provisioning, refresh, return, and retirement processes**. - Knowledge of **endpoint and device management**. - Experience using **automation, analytics, AI, self-service, or shift-left approaches** to improve service quality, user experience, and operational efficiency. - Experience in **service design and customer journey management**. **Additional skills that will make you successful in the role** - Strong **strategic thinking**, combined with the ability to translate strategy into effective operational execution. - Strong **business acumen**, with the ability to balance quality, cost, risk, standardization, and customer value when making decisions. - Ability to think **end-to-end across service value chains**, functions, and organizational boundaries. - Strong **customer- and user-centric mindset**, with a focus on delivering sustainable business value. - Strong **external market orientation**, with the ability to leverage industry benchmarks and market insights and translate them into pragmatic solutions for Bosch. - Excellent **stakeholder management skills**, with the ability to build alignment across diverse internal and external stakeholders. - Strong **communication skills**, with the ability to simplify complex topics, communicate them clearly, and create a common understanding and direction. #### Additional Information **Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.** **Work LikeABosch:** - Employment Contract - Competitive salary + annual bonus - Hybrid work with flexible working hours - Referral Bonus Program - Copyright costs for IT employees **Grow LikeABosch:** - Complex environment of working, professional support and possibility to share knowledge and best practices - Ongoing development opportunities in a multinational environment - Broad access to professional trainings (incl. language courses), conferences and webinars **Live LikeABosch:** - Private medical care and life insurance - Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.) - Prepaid Lunch Card - Number of benefits for families (for instance summer camps for kids) - Non-working day on the 31st of December ## How to apply Apply on the job page, https://poland-devjobs.com/jobs/bosch-global-service-owner-end-user-device-services-f-m-tr3p00c: its Apply button opens the employer's own application page. ## More jobs from Bosch - [Senior Software Developer Network Management Database](https://poland-devjobs.com/jobs/bosch-senior-software-developer-network-management-database-k7c16nt): Bosch, Warsaw, Poland. Hybrid. Posted 9 November 2026. - [ServiceNow Developer (f/m)](https://poland-devjobs.com/jobs/bosch-servicenow-developer-f-m-ym15npx): Bosch, Warsaw, Poland. Hybrid. Posted 9 November 2026. - [ServiceNow Architect (f/m)](https://poland-devjobs.com/jobs/bosch-servicenow-architect-f-m-l3yegrh): Bosch, Warsaw, Poland. Hybrid. 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